Policy FAQ

Effective from 4th October 2021

Cancellation / No Show Policy

We will be charging a $10.00 late cancellation fee which will apply only to those who do not remove themselves from their booking within the specified notice period.

· 12 hours’ notice for an AM class

· 6 hours’ notice for a PM class.

Failure to attend your class will result in a $10 “no show” fee.

Why do you have a Cancellation / No Show Policy?

We would prefer not to apply penalties at all; however experience tells us that without this policy 15% of booked participants do not attend their class, leaving spots empty that would otherwise be available for other members. The policy is to ensure that more members can access more classes, more often. This policy is consistent with other Reformer Pilates and Functional Team Training studios and is common within the industry.

How do I cancel a booking?

You can cancel your booking via the MyClub Fitness App under “My Bookings”. If for some reason you cannot access the App, please contact the club via 07 3713 3999 during staffed hours and we can cancel it for you. We do not accept cancellations via email.

How am I moved from the waitlist to a spot in a class?

You will receive a push notification (please ensure you allow in your phone settings) from the MyClub Fitness App advising you that a spot has opened in the class you are waitlisted for. All waitlisted members will receive this notification and the first to accept the booking will secure the spot.

What happens if I cannot attend a class on short notice for a reason out of my control. For example, I have woken up feeling ill?

Please cancel your booking so that another member can have the booking. While this is technically a no show or late cancellation, we will of course use discretion. We would not impose a penalty in the case of genuine illness or an emergency. Call on 07 3713 3999 the club as soon as you can to let us know we

are aware of the situation and can respond accordingly. Please do not wait until the penalty has been charged.

JINDALEE FITNESS 24/7

07 3713 3999

yourclub@jf247.com.au

225 Sinnamon Road, Jindalee, QLD

OPEN 24 hours, 7 days a week

STAFFED HOURS
Monday – Thursday5am – 8pm
Friday5am – 7pm
Saturday7am – 3pm
Sunday8am – 3pm
Public HolidaysUnstaffed

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