Downloading the Myclub Fitness App
Please note: you must be an existing member to use our app.
This app will allow you to manage your membership in real-time, book Platinum classes, book Kids Club, see the group fitness timetable and keep up to date with any club news.
To view the timetable, click the calendar icon at the bottom of the app, and click ‘book class’. There are no bookings required for group fitness.
See below for a guide to download and register the App now.
Adding your Platinum Subscription
Platinum membership will give you additional access to our exclusive Platinum programs – The Dungeon and Reformer Pilates. We have a variety of Platinum subscriptions and prices, please contact reception on 3713 3999 for more information and one of our friendly membership staff will be in contact.
Key Points To Be Aware Of
RESERVATIONS
Reformer Pilates & Dungeon reservations will continue to open 8 days prior.
·Customers will be able to have a maximum of 3 active reservations at any one time for Reformer Pilates, and 4 active reservations for The Dungeon.
An ‘active reservation’ is considered a place in the class.
Once you complete a class, you will then be able to book your next ‘active’ booking on the app.
WAITLIST
The new app ‘waitlist’ feature will operate differently to the existing waitlist functions. If you elect to waitlist for a class and a spot becomes available, you will receive a notification (not an email) on the app alerting you to the opening. If you can make the class, you can accept the spot and you will be moved into the class. If you can no longer make the class you can simply forgo the invitation to join. This will ensure that people who can no longer make the class are not automatically shifted in without knowledge, which ultimately results in a no show.
COMMUNICATIONS AND PUSH NOTIFICATIONS
The new app will allow us to communicate via ‘push notification’ inside the app, so please allow this setting.
No longer will you need to check your app AND your email – you can stay in one place and manage your Jindalee Fitness 24/7 membership.
CANCELLATION / NO SHOW POLICY
If a customer cancels a class with less than 12 hours’ notice overnight, or less than 6 hours notice same day, or reserves a place and doesn’t attend, a $10 penalty fee will be charged and debited with your next gym membership payment.
For all no-shows, a $15 penalty fee will apply.
You will now receive a popup warning notification within the app when cancelling where this policy applies.
·As always, if an extraordinary set of circumstances prevents you from attending a class at late notice, please contact reception on 3713 3999, or send us an email at yourclub@jf247.com.au.
KIDS CLUB BOOKING
To use kids club services you must have either kids club subscription added to your membership, or a 5 kids club pass added to your account. If you need help with this please call us on 3713 3999, or see us in club at reception.
CHANGE BANK DETAILS
FRONT DOOR ACCESS
You will be able to access the front door and turnstile using both your 24/hr electronic keytag, and the app. The key will appear on your app as you move into close range of the front door. If it does not appear, please make sure your location services are turned on, and close the app completely. Re-open the app and the key should appear.
