About Us
At Jindalee Fitness 24/7, we’re more than a gym — we’re a community. Our mission is to create a space where members feel supported, motivated, and at home. With a strong reputation for service, programs for all ages, and an energetic team, we’re looking for someone who shares our passion for fitness and people.
See our available positions below.
Member Experience Receptionist
Type: Permanent Part Time with potential for Full Time
Position Overview
The Membership Experience Receptionist is the first point of contact for members and visitors at Jindalee Fitness. This role is essential in providing exceptional customer service, ensuring a positive and welcoming environment for all members. The Membership Experience Receptionist will assist with administrative tasks, manage member inquiries, and support the overall member experience.
Key Responsibilities
Customer Service
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Greet members and visitors warmly, providing a friendly and professional first impression.
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Respond to member inquiries via phone, email, app, social media and in-person, addressing questions about memberships, classes, and services.
Membership Management
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Assist with membership sign-ups, renewals, and cancellations.
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Maintain accurate member records and membership data.
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Handle membership payments and ensure financial transactions are processed accurately.
Scheduling and Coordination
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Assist with administrative tasks relating to class schedules, bookings, and appointments for personal training and group fitness sessions.
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Assist the Sales & Marketing Coordinator and Membership Consultants to promote upcoming events and programs.
Administrative Support
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Perform general administrative tasks, including filing, data entry, and inventory management of supplies.
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Assist in maintaining a clean and organised reception area.
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Undertake basic cleaning as required.
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Ad hoc tasks as required.
Feedback and Reporting
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Collect member feedback and report insights into the member feedback system and to the Member Experience Team Leader.
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Assist in implementing improvements based on member suggestions and needs.
Qualifications and Skills
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Education: High school diploma or equivalent; additional education in customer service or hospitality is a plus.
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Experience:
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Previous experience in a customer service or receptionist role, preferably in the fitness or wellness industry.
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Skills:
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2 – 5 years experience in the fitness industry.
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Strong communication and interpersonal skills, with a focus on customer service.
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Experience in using fitness industry CRM software, Microsoft Office Suite and Canva.
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Ability to multitask and work in a fast-paced environment.
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Australian citizenship is required for this position.
Key Competencies
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Customer Focus: Obsession with delivering an exceptional member experience.
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Attention to Detail: Deep commitment to follow through and completion of tasks ensures accuracy in all tasks, including member records and financial transactions.
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Team Player: Works collaboratively with other staff members to support gym operations and member engagement.
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Adaptability: Responds effectively to changing circumstances and member needs.
Application Process
Interested candidates should submit their resume and a cover letter detailing their relevant experience and passion for the fitness industry. Applications should be submitted though SEEK.
Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Member Growth & Experience Manager
Location: Jindalee Fitness, Brisbane
Reports To: General Manager
Direct Reports:
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Membership Consultants
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Marketing Assistant
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Reception/Member Engagement Team
Why Join Jindalee Fitness 24/7?
We’re not your average gym. We’re proudly independent, locally owned, and community-obsessed — building a space where every member and team member feels supported, inspired, and proud to belong.
With a huge member base and significant investment in new facilities and member experiences in the next 3-6 months, we’re growing fast and setting a new standard in fitness and lifestyle. This is your chance to lead that growth and shape the full member journey — from the first tour to the 500th workout — creating wow moments every day.
Whats under our 3500 square metres..HYROX Training Studio, Dungeon Functional Studio, Pilates Studios, Mind Body Studio with Yoga, Mat Pilates, Breath Work and more, Spin, Les Mills FitBox, Pump, Body Attack, Body Balance, Zumba, Aqua plus an immaculately maintained gym floor, 25 metre pool, saunas and a Restore Zone and a massive kids programme to come in 2026. Special events and clubs to build connections and Tribes.
Why you’ll love working with us!
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Believe fitness should feel fun, inclusive, and motivating — never intimidating
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Want to be part of a local success story, not a faceless franchise
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Are excited by innovation — we’re building a category-leading Fitness & Wellness experience, and digitising our services and investing new facilities, equipment.
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Value freedom and ownership — we back our team to try, test, and lead
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We share our success and offer bonus and incentive programmes.
Position Overview
The Member Growth & Experience Manager is the engine behind our growth and our culture. This role blends people leadership, sales execution, and community engagement to drive acquisition, retention, and lifetime value across our member base.
You’ll lead a high-energy team, own the sales funnel, elevate the service experience, and bring our brand to life through every touchpoint.
Key Responsibilities
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Own the member acquisition strategy — lead generation, tours, referrals, follow-ups and onboarding
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Train and coach the sales team to deliver consistent, high-converting, values-led interactions
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Build and optimise sales systems and campaigns with support from our Marketing Assistant
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Track performance and conversion metrics daily — you’re as comfortable with KPIs as you are on the gym floor
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Deliver strategic input into membership offers, pricing tiers, and value-add services (e.g. Recovery & Wellness)
Member Experience & Retention
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Champion the end-to-end member journey — from first hello to long-term loyalty
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Create and implement retention initiatives, check-ins, onboarding pathways, and “surprise and delight” moments
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Proactively review member feedback, usage patterns, and churn indicators to drive improvements
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Partner with the Wellness and Fitness teams to align services with member needs and goals
Community, Culture & Communication
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Be the face of JF247: warm, approachable, and plugged into our community
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Run club events, challenges, and engagement activations that bring people together
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Oversee all outbound communication — EDMs, signage, announcements, socials — ensuring it’s on-brand and impactful
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Build relationships with local businesses and community partners to increase club visibility and goodwill
Team Coaching & Culture
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Lead, mentor, and inspire our front-of-house, membership, and marketing teams
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Create an environment of performance, positivity, and ownership
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Provide coaching, onboarding, and development plans to grow your people and build future leaders
Who you are..
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A proven team leader with 3–5 years’ experience in fitness, wellness or hospitality. Member driven at your core!
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A natural relationship builder who thrives in a people-first, community-driven environment
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A sales-savvy operator who loves the numbers, hits goals, and knows how to motivate others to do the same
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Obsessed with delivering stand-out service and creating memorable customer journeys
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Tech-comfortable and data-aware — you can navigate CRM systems, marketing platforms, and dashboards with ease
Perks
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Free JF247 membership + family discounts
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Pathway to full-time and career progression into sales or leadership
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Paid birthday leave + regular team socials
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Discounts on supplements, café items, and wellness services
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Work with a fun, motivated team who truly care about members
Application Process
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience relevant to the role. Applications should be submitted though SEEK.
Australian work authorisation is required for this position.
Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Marketing Assistant
Full Time
Position Overview
The Marketing Assistant plays a crucial role in supporting the sales and marketing efforts of Jindalee Fitness. This position is responsible for assisting in the execution of marketing campaigns, managing social media platforms, and contributing to sponsorship planning and community engagement initiatives. The ideal candidate will be detail-oriented, creative, and passionate about promoting health and fitness.
Key Responsibilities
Marketing Support
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Assist in the development and implementation of marketing campaigns, promotions, and events.
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Create engaging content for social media platforms, newsletters, and promotional materials.
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Help coordinate photoshoots, events, and community outreach initiatives.
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Social Media Management
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Manage and update social media accounts, ensuring content is fresh, relevant, and aligned with brand messaging.
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Monitor social media engagement and respond to member inquiries and comments in a timely manner.
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Analyse social media metrics and provide recommendations for improvement.
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Demonstrate advanced proficiency in social media platforms including analytics and strategy development capabilities.
Sponsorship Planning
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Assist in identifying potential sponsorship opportunities that align with Jindalee Fitness’s mission and values.
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Support the planning and execution of sponsorship agreements and initiatives.
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Collaborate with local businesses and organizations to enhance community presence.
Community Engagement
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Help coordinate and promote community events, workshops, and fitness challenges to encourage participation and engagement.
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Gather feedback from members and the community to inform marketing strategies and initiatives.
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Market Research
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Conduct research on industry trends, competitor activities, and potential marketing opportunities.
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Provide insights to assist in the development of effective marketing strategies.
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Qualifications and Skills
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Education: Bachelor’s degree in Marketing, Business Administration, or a related field preferred; or equivalent experience.
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Experience:
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Previous experience in a marketing role is a plus, preferably in the fitness or wellness industry.
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Minimum of 1-2 years of marketing experience is required for this role.
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Skills:
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Strong written and verbal communication skills.
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Proficient in using social media platforms and marketing tools.
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Familiarity with graphic design software (e.g., Canva) is an advantage.
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Excellent organisational and time-management skills.
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Key Competencies
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Creativity: Ability to generate innovative ideas for marketing campaigns and community engagement.
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Team Player: Collaborates effectively with colleagues and supports team objectives.
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Adaptability: Flexible in responding to changing priorities and deadlines.
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Customer Focus: Passionate about improving member experiences and promoting positive health outcomes.
Application Process
Interested candidates should submit their resume and a cover letter outlining their relevant experience and enthusiasm for the fitness industry. Applications to be submitted through SEEK.
Jindalee Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.