Downloading the Myclub Fitness App

Please note: You must be an existing member to use our app.

This app will allow you to manage your membership in real-time, book group fitness classes, book Kids Club, see the group fitness timetable and keep up to date with any club news.

To view the timetable, click the calendar icon at the bottom of the app, and click ‘book class’.

See below for a guide to download and register the App now.

Download Apple

Download Android

Adding your Platinum Subscription

Platinum membership will give you additional access to our exclusive Platinum programs – The Dungeon and Reformer Pilates. We have a variety of Platinum subscriptions and prices, please contact reception on 3713 3999 for more information and one of our friendly membership staff will be in contact.

Member Experience Booking System Rollout

Over the coming weeks, Jindalee Fitness will extend our existing booking system – currently used for Reformer Pilates and The Dungeon – to all Group Fitness classes (excluding Aqua and Masters).

This system has operated successfully in our studios for several years. It supports a positive member experience while ensuring privacy, fairness, and safe class participation.

Spin will launch first, followed by a staged rollout to Mind Body and Group X after consultation with Area Leaders and review of member feedback.

Why We’re Introducing Bookings

1. A Better Member Experience

• Prevent overcrowding and support safe participation

• Check class availability before arriving

• Book and manage all classes easily in one place via the app

2. Improved Safety & Efficiency

• Reduce last-minute disruption

• Support better class capacity planning

• Minimise risks associated with late arrivals

• Remove the need for manual attendance tracking by instructors

Booking & Attendance (Spin)

Bookings for Spin are required from 23 March 2026.

• Members will be automatically checked into class when scanning into the gym.

• Walk-ins are welcome if the class is not full but must register before the class begins.

• If you have a booking and are running late, your place will be held.

• Room signage will explain the booking process and class etiquette to support a smooth transition.

Cancellation & No-Show Fees

Fee Structure

Key Dates

• Lifestyle bookings commence: 23 March 2026

• Spin late cancel & no-show fees commence: 1 July 2026

• Platinum late cancel/no-show fee reduces to $10 from: 1 July 2026

• Mind Body & Group X fee commencement dates: To be confirmed

Important

Members will not be charged late cancel or no-show fees until the relevant commencement date.

During the transition period, you may receive a notification advising that a late cancel or no-show occurred, but no fee will be charged.

Reservations (Reformer Pilates & The Dungeon)

Reservation rules for these studios remain unchanged.

• Bookings open 8 days in advance.

• Maximum active reservations:

  • 3 per Reformer Pilates studio

  • 4 for The Dungeon

An active reservation means a confirmed place in a class.

Once you attend a class, you may book your next active reservation through the app.

Waitlist

The in-app waitlist works differently from the previous system.

If you join a waitlist and a place becomes available:

• You will receive an in-app notification (not an email).

• You can choose to accept the place and move into the class.

• If you no longer wish to attend, simply ignore the notification.

This prevents members from being automatically added into classes without their knowledge, reducing unintended no-shows.

App Communications & Notifications

The app will send push notifications directly to your phone.

Please ensure notifications are enabled so you don’t miss important updates.

You no longer need to check both your app and email — everything can be managed in one place, 24/7.

KIDS CLUB BOOKING

To use kids club services you must have either kids club subscription added to your membership, or a 5 kids club pass added to your account. If you need help with this please call us on 3713 3999, or see us in club at reception.

CHANGE BANK DETAILS

FRONT DOOR ACCESS

You will be able to access the front door and turnstile using both your 24/hr electronic keytag, and the app. The key will appear on your app as you move into close range of the front door. If it does not appear, please make sure your location services are turned on, and close the app completely. Re-open the app and the key should appear.